International Custom Duties
International orders are subject to being charged customs fees by the destination county's government. We have no control over how much you are charged for customs. Please understand that we cannot be held responsible for any additional charges the destination country imposes on you. We can not always guarantee that every item is in stock at all times. If an item you order is out of stock, we will cancel your order. if you order multiple hats and one is out of stock we will process your order, but your order will be incomplete. All images used on this site are used with permission from our vendors or are Copyright protected and may not be used without written permission from the website.
Free Shipping Policy
If you order three or more hats and qualify for free shipping (USA only), we MUST ship them together in one shipment! If we notify you that one or more of the hats are out of stock, you have the option of the following:
- substitute the sold out item(s) for an in-stock item or
- receive balance of the shipment of one or two hats for a $5.00 shipping charge (normally $8 for one or two hats)
We CAN NOT always guarantee that every item is in stock at all times.
What if the shipment is lost or missing in the customs?
In this case, a replacement shipment will be offered. All shipment is insured before shipping. The customers need to pay the redelivery shipping freights. Or the other way, we will refund your money.
How can I make a return for a refund or exchange?
Please send us an email with the details of your order and the items you would like to return. In order to process a replacement or refund, you must return the items you received at your expense within 7 working and provide a tracking number. Shipping charges for items returned to our websites will be paid by the customer. Then we will redelivery the goods.
What if I'm not satisfied?
Customers' full satisfaction is what we strive for. But in any case that you feel like that our products do not deserve you, please simply return them to us and we will refund you the money. It's quite important that you do not remove the plastic wrapping around the bands or use the goods at all if a return or exchange situation occurs, otherwise we will not be able to issue a refund. Make sure you read our return policies before ordering. Please include all the original packing, material, merchandise, and any included accessories in your package. Refunds are issued in the same form in which the original payment was made and may take up to 20 business days after receipt of the returned merchandise.
If you have any questions, comments or concerns regarding our privacy practices please email us at Emily.email@example.com.